PT Lead Ambassador

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

The Lead Ambassador / Student Building Manager supports daily operations of the Student Center while serving as a role model and resource for PT Ambassador and Welcome Desk staff. This position provides supervisory oversight during assigned shifts and ensures smooth operations of building services, events, and patron experience. 

This role does not replace the Operations Manager but serves as a senior part-time leader responsible for assisting with coordination, troubleshooting, and maintaining high service standards. 

Essential Responsibilities 

Leadership & Supervision 

• Serve as shift lead in the absence of an Operations Manager during assigned hours 
• Provide on-shift guidance and direction to PT Staff 
• Assist with training, onboarding, and mentoring new student staff 
• Provide feedback to Operations Managers regarding staff performance 
• Support coverage and assist with area reassignments as needed 

Operations Support 

• Conduct facility rounds to monitor cleanliness, safety, and functionality 
• Identify and report maintenance, custodial, and safety concerns 
• Assist with event setup verification and ensure readiness before scheduled programs 
• Support troubleshooting of minor operational issues before escalating 
• Ensure policies and procedures are consistently followed 
• Conduct proper opening and closing procedures for the building  

Event & Building Coordination 

• Assist with event logistics and room checks 
• Serve as an on-site host for small programs or campus events 
• Communicate with building partners, vendors, and campus departments as directed 
• Help ensure next-day setups are completed prior to closing 

Emergency & Safety Response 

• Respond to medical and non-medical incidents in accordance with training 
• Initiate emergency action procedures and notify appropriate authorities 
• Complete incident documentation accurately and timely 
• Serve as a calm and professional presence during emergencies 

Customer Service & Engagement 

• Provide exceptional customer service to students, staff, and visitors 
• Conduct facility tours when needed 
• Address and resolve guest concerns within scope of authority 
• Escalate complex concerns to Operations Manager or leadership 

Qualifications 

Education & Experience 

• High School Diploma or equivalent required 
• Must be a currently enrolled student at Johns Hopkins University 
• Previous experience as a BSC staff member or similar campus leadership role preferred 
• Experience in customer service, events, retail, hospitality, or facility operations preferred 

Skills & Abilities  

• Demonstrated leadership and accountability 
• Strong communication and interpersonal skills 
• Ability to make sound decisions and problem-solve independently 
• Ability to remain calm under pressure 
• Service-oriented mindset 
• Ability to enforce policies professionally and consistently 
• Basic computer proficiency and ability to learn scheduling/event software 

Physical Demands 

• Walking or working in the student center 80–95% of shift 
• Must be able to traverse throughout the building and campus 
• Regularly ascending/descending stairs and occasionally ladders or stools 
• Must be able to lift, move, and set up items up to 50lbs 
• Must be able to communicate clearly with patrons, staff, and stakeholders 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.