Coordinator - Membership

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

The Coordinator - Membership and Business Services serves as the liaison between the recreation center and prospective and current members and facility rental clients. They will process membership paperwork, actively recruit and retain members, coordinate facility reservations and supervise part-time customer service staff.

This position works on-site at the Jax State Recreation and Fitness Center client location. Located in the Appalachian foothills almost midway between Birmingham and Atlanta, JSU has grown from very humble beginnings as a state teachers college in 1883 into the Alabama regional university with the highest percentage of accredited programs.

Essential Functions

• Provide leadership and management of the merchandise store and member services
• Process and audit member services and program registration paperwork and billing; Reconcile monthly automatic payments
• Develop and execute a new member recruitment marketing plan and member retention program
• Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
• Prepares and delivers required and requested reports and data to the client and CENTERS central office
• Assist with development and enforcement of policies and procedures
• Oversee and manage member rewards program and/or participation tracking
• Source, purchase, and inventory pro shop items for resale
• Serve on various committees representing department for both the client and CENTERS

Staff Supervision

• Hire, train, schedule and evaluate part-time staff direct reports and assist with indirect reports

• Responsible for approving timecards and preparing necessary documents/reports in preparation for payroll

Site Specific

• Handle incoming reservation requests, provide information about availability, rates and amenities and assist clients with making reservations; Accurately book reservation and provide confirmation
• Provide oversight for annual member survey distribution
• Represent department at campus orientations, information fairs, and other campus events
• Assist with student employment recruitment information and orientation sessions
• Support office operations by managing office supplies, equipment, and assisting with administrative functions

Education and Experience

• Bachelor’s degree required or 4 or more years of work experience
• At least 2 years of progressive experience
• Demonstrated experience within member management software
• Demonstrated experience with customer service

Skills and Abilities

• Leadership and supervisory abilities
• Ability to work as part of, and lead, a team that collaborates effectively with colleagues
• Entrepreneurial spirit and enthusiasm
• Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions
• Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
• Current American Red Cross CPR/AED/FA certification (or willing to obtain)

Work Environment

• Physical presence on-site at client location
• Office environment/event environment
• Moderate to loud noise
• Work within a non-smoking environment
• Must be able to work a variety of hours in order to accommodate events
• Evening/Weekend work responsibility as required

Physical Demands

• Sitting at desk or table for at least 50% of the work day
• Working in an events environment must be able to traverse throughout buildings and campus
• Regularly ascending/descending building levels and occasionally ladders or stools
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.