Assistant Director - Operations

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Job Summary

The Assistant Director - Operations leads day-to-day operations of the facility and plans for long-term management of the asset. They will manage preventative maintenance schedules, oversee custodial operations, assist in planning capital improvement projects, and support facility rentals. This position oversees and manages the operation of the welcome desk, fitness floor, facility supervisors and member services staff. In addition, the Assistant Director will give direction to ensure a standard department-wide student employment experience and supervise the Coordinator – Programs and Events. 
 
This position will work as an on-site staff member at the University of New Haven client location in West Haven, Connecticut. Founded on the Yale campus in 1920, the University of New Haven is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of more than 8,800 students from across the globe. 

Essential Functions

• Manage student facility supervisors and schedule the operation of the welcome desk and fitness center.
• Provide leadership and management of the equipment check out and member services desk.
• Conduct daily inspections of all facility spaces to ensure cleanliness, proper operation, and safety.
• Process and audit member services paperwork, resolve member issues, chargebacks, and inquiries, and assist with daily sales reconciliation.
• Collaborate with the Director and facility maintenance department on general facility repairs; assist in planning and administering Maintenance Days facility closures.
• Manage incident and injury report tracking and response.
• Purchase supplies and inventory (e.g., uniforms, nametags).
• Manage the procurement of all facility-related consumables for the department.
• Assist with creating and implementing facility policies and procedures.
• Collaborate with other full-time staff members, campus partners, and CENTERS colleagues on various projects, work teams, and committees.
• Prepare and deliver required and requested reports and data to the client and CENTERS central office.

Staff Supervision

• Recruit, hire, train, schedule and evaluate part-time student employees.
• Responsible for approving timecards and preparing necessary documents/reports for bi-weekly payroll.

 
Site Specific Responsibilities

• Lead the comprehensive employee orientation and in-service training program.
• Coordinate employee recognition programs; plan and execute the end-of-year staff recognition.
• Oversee student employee recruitment.
• Collaborate with the Office of Student Employment regarding accurate and timely submission of new hire paperwork.
• Coordinate part-time employee performance appraisals.

Education and Experience

• Bachelor’s degree or 6 or more years of work experience required; Master’s preferred
• Demonstrated experience within facility operations, managing and maintaining facilities or equipment
• Current American Red Cross CPR/AED/FA certification (or willing to obtain)
• Current American Red Cross CPR/AED/First Aid Instructor certification (or willing to obtain)
• Demonstrated experience in developing and implementing policies and procedures

Skills and Abilities

• Human resource management abilities
• Leadership and supervisory abilities
• Ability to work as part of a professional team that collaborates effectively with colleagues
• Entrepreneurial spirit and enthusiasm
• Analytical skills to: identify problems, assess alternatives, render consistent, logical decisions
• Ability to work independently
• Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyles

Work Environment

• Physical presence on-site at client location
• Office environment/fitness center environment
• Moderate to loud noise
• Occasional regional and national travel
• Occasional evening or weekend work
• Non-smoking environment

Physical Demands

• Sitting at desk or table for at least 60% of the work day
• Working in a fitness center environment
• Must be able to traverse throughout buildings and campus
• Regularly ascending/descending building levels and occasionally ladders or stools
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.