PT Security Officer

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS Team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. 

Security Officers are responsible for maintaining the security and safety of guests, employees, vendors and assets through constant patrol, observation, diffusion of incidents, and documentation. The Officer will assist local public safety agencies as needed to accomplish the safety and security goals of the facility. Security Officers are expected to exhibit exemplary conduct and appearance while on duty and perform their duties without the loss of efficiency or composure, even if events are changing or in difficult circumstances. The Security Officer will also assist with customer service requests.

Essential Functions:

• Participate in security briefing before each event
• Serve as primary point of contact for all security related issues; respond to calls in a timely manner
• Interact with patrons, vendors and employees in a courteous and professional manner
• Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical
• Comply with all legal and ethical instructions given by the Security management team
• Ensure enforcement and compliance of the SONNENTAG’s event policies and respond to all security & safety related calls in a timely and professional manner
• Observe, report, and control ongoing activity, keeping track of unusual occurrences, logging all activity, movement, and repairs ensuring all incidents are accurately documented
• Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access. Review and verify documentation to ensure validity
• Stand post and conduct patrols of the facility, search guest bags, prevent prohibited items from entering the facility, investigate & compile incidents accurately, and screen guests with metal detectors, wands and pat down procedures

Applicants must be 18 years of age or older. Must be able to pass a detailed criminal background check.

Education and Experience:

• High School Diploma or its equivalency
• Minimum years of related work experience: 1+ years
• A basic understanding of the rule of law and relevant criminal codes pertaining to safety/security: public intoxication, disorderly conduct, and trespassing

Skills and Abilities:

• Excellent observational skills and attention to detail

• Authoritative verbal communication skills

• Ability to remain calm in high-pressure situations

• Ability to learn the layout of the property and buildings

• Security guard training certification preferred

• Excellent communication skills including active listening

• Basic knowledge of computer skills with the ability to learn new software

• Ability and willingness to enforce policies 

• Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

• Ability to memorize, recollect, and quickly retrieve relevant information

• Ability to interact effectively and calmly with angry or emotional guests and employees during intensely aggravated circumstances

• Ability to maintain patron, employee, and company confidentiality

Work Environment

• Office and events environment
• Non-smoking environment
• Moderate to loud noise
• Maintain flexible hours for events that occur on weekends and evenings 

Physical Demands

• Must be able to remain in a stationary position 90% of the work day
• Walking or working events
• Must be able to traverse throughout the center
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Ability to patrol the property and access areas quickly
• Physically able to capture and detain individuals if necessary
• Potential exposure to hazardous chemicals

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.