PT Facility Manager

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

The facility manager is the on-shift supervisor and is responsible for ensuring the safe operation of the Sonnentag Center. The facility supervisor will direct all part-time staff on-shift, provide customer service, enforce policies, and coordinate emergency response.

This position will work on-site at the University of Wisconsin-Eau Claire’s Sonnentag Center, a major athletic, recreation, and event center, set to open summer of 2024. The new Sonnentag Center will serve as a venue for university and community events, concerts, and home to Eau Claire Men’s and Women’s Athletics.

Essential Responsibilities

• Provide on-shift supervision of and feedback to part-time staff on job performance and assign work
• Perform routine facility rounds throughout shift for supervision of student staff, troubleshooting and maintaining cleanliness of the equipment and facility
• Assist with set-ups and breakdowns for all facility reservations and events
• Respond to all medical and non-medical emergencies and provide care; initiate emergency action plan, notify university and local authorities and complete reports
• Assist part-time staff with tasks and assume responsibilities of an area if not staffed; process sales as needed
• Communicate and consistently enforce policies with patrons and staff
• Provide excellent customer service, facility tours, and resolve guest concerns
• Report injuries, incidents, member and guest issues maintenance issues, and staff issues
• Prepare facility areas for programs and events
• Restock consumable supplies and amenities as needed

Education and Experience

• High School Diploma or equivalent
• Previous work experience preferred
• Experience working in fitness center, retail or events preferred
• Current CPR, First Aid, AED certification or ability to obtain

Skills and Abilities

• Ability to work independently
• Ability to lead a team
• Ability to make sound decisions
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Basic knowledge of computer skills with the ability to learn new software
• Ability and willingness to enforce policies

• Office environment/fitness center environment
• Moderate to loud noise
• Non-smoking environment
• Maintain flexible hours

Physical Demands

• Walking or working in fitness center 95% of the work day
• Must be able to traverse throughout the building and campus. Regularly ascending/descending building levels and occasionally ladders or stools.
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to demonstrate proper exercise form, set up and adjust fitness equipment.
• Must be able to discuss, converse with, and exchange accurate information with arena patrons, staff, stakeholders, etc.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.