Coordinator - Membership & Marketing

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

The Coordinator - Membership and Marketing serves as the liaison between the recreation center and prospective and current members. The coordinator will lead the marketing efforts for the center to accomplish utilization goals on behalf of the client. They will process membership paperwork, actively recruit and retain members, and collaborate with on-campus partners.

This position works on-site at the Jax State Recreation and Fitness Center client location. Located in the Appalachian foothills almost midway between Birmingham and Atlanta, JSU has grown from very humble beginnings as a state teachers college in 1883 into the Alabama regional university with the highest percentage of accredited programs.

Core Responsibilities

• Lead utilization of member management and point of sale software; Process and audit member services paperwork
• Lead marketing of facility, programs and services; Manage facility marketing systems
• Develop and execute a new member recruitment marketing plan and member retention program
• Collaborate with operational and program area staff to ensure target participations are exceeded
• Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
• Prepares and delivers required and requested reports and data to the client and CENTERS central office
• Responsible for ensuring areas of responsibility stay in line with current trends
• Recommends policies and procedures for all areas of responsibilities

Staff Supervision

• Hire, train, supervise, evaluate, and provide direction for part-time staff
• Processing bi-weekly payroll for direct reports.

Site Specific

• Coordinate department involvement in Admission’s events, Welcome Week and other special campus events
• Work with JSU’s Public Relations and Marketing and Communications

Education and Experience

• Bachelor’s degree in communication, marketing, advertising (or similar) required or 4 or more years of work experience
• At least 2 years of progressive experience
• Demonstrated experience with graphic design, social media management, web design via content management system, photography, videography, or member management software

Skills and Abilities

• Leadership and supervisory abilities
• Ability to work as part of, and lead, a team that collaborates effectively with colleagues.
• Entrepreneurial spirit and enthusiasm
• Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions
• Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
• Current American Red Cross CPR/AED/FA certification (or willing to obtain)

Work Environment

• Physical presence on-site at client location
• Office environment/event environment
• Moderate to loud noise
• Work within a non-smoking environment
• Must be able to work a variety of hours in order to accommodate events
• Evening/Weekend work responsibility as required                                                

Physical Demands

• Sitting at desk or table for at least 50% of the work day
• Working in an events environment must be able to traverse throughout buildings and campus
• Regularly ascending/descending building levels and occasionally ladders or stools
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.