Graduate Supervisor - Marketing & Technology

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Cleveland State University opened the 120,000 square foot state-of-the-art Student Recreation Center in August 2006. Cleveland State University is selected as one of America’s Best Colleges by US News & World Report by providing a comprehensive metropolitan university committed to a high-quality education to students with diverse backgrounds, experiences, interests and needs. Enrolling 17,000 students and located in downtown Cleveland, Ohio, the University offers 8 colleges with degrees in 200 undergraduate and graduate programs. Cleveland State University boasts an NCAA Division I athletics program and offers 200+ student clubs and organizations. With more than $500 million in new construction and building renovations there are 1,250 students living on-campus and 1,000 additional students living in the immediate area. Additionally, there are approximately 2,500 full and part-time faculty and staff employed by the University. 

Position Overview:

Design and marketing, by nature, is a collaborative, creative and constructive environment. Therefore, the ideal candidate will have excellent communication and teamwork skills, a patient understanding and approach to his/her work, a knack for efficient and diverse multi-tasking, and a strong ability to work with constructive criticism.  

Job Description:
Under the direction of the Marketing Coordinator, the Graduate Supervisor has the responsibility for helping to supervise day-to-day marketing operations, as well as assisting with developing plans and designs for marketing initiatives.

Primary Responsibilities:

• Assist with the oversight, training and supervision of staff hiring, scheduling, and supervision, including monitoring deadlines, providing guidance and direction to staff based in a solid understanding of the CSU Rec Center brand, and addressing disciplinary infractions in regards to the area and departmental guidelines. 
• Assist with design, video, social media, and/or other marketing disciplines as skills and interest dictate. 
• Work with Coordinator of Marketing & Advertising to develop multi-platform marketing campaigns and strategies. 
• Assist the Coordinator of Marketing & Advertising with the annual budget to include preparation, forecasting, and monitoring of expense and revenue as it relates to area of responsibility. 
• Create, develop and enforce administrative policies and procedures as it relates to Marketing & Advertising. 

Administrative Responsibilities: 

• Collaborate with other Marketing staff, as well as other department staff, effectively to increase efficiencies. 
• Continual work to build understanding of the CSU Rec Center brand and uphold the standards and guidelines of our brand, as outlines in our style guide. 
• Demonstrate and utilize strong and professional communication skills, including email and in-person correspondences. 

Site Specific Responsibilities: 

• Actively work to exemplify and train staff on Marketing expectations and risk management. 
• Coordination and implementation (including distribution) of marketing materials within the Recreation Center, across the CSU campus, and also surrounding community area as needed. 
• Program/Plan one special event each academic year. 
• Serve on Special Event Sub-Committees as assigned. 
• Take an active role in facility initiative(s) outside of the Marketing department (risk management, student development, etc.) 
• Evening/weekend work responsibilities as needed. 
• Other duties as assigned pertaining to the functions of the Marketing department. 

Minimum Requirements:

[The requirements listed below are representative of the minimum education and/or hands-on experience necessary to perform each essential responsibility.]

• Bachelor’s degree in Marketing, Graphic Design, Advertising, Sports Administration, Exercise Science or Higher Education or closely related field. 
• Acceptance into the College of Graduate Studies at Cleveland State University.   
• Certification in ARC CPR/AED/First Aid for the Professional Rescuer (provided) or equivalent certification. 
• Certification in ARC CPR/AED/First Aid for the Professional Rescuer Instructor (provided). 
• One year of undergraduate experience in campus recreation and knowledge of basic practices in recreational sports.   
• Leadership and supervisory abilities of undergraduate students and interns. 
• Ability to work independently and as a part of a professional team that collaborates effectively with colleagues. 
• Ability to thrive in an environment that values entrepreneurial spirit, high expectations, accountability, and balanced lifestyles. 
• 20-30 hours/week

Competencies:

[The competencies listed below are representative of the knowledge, skills, and/or abilities required to perform each essential function.]

Technical Competencies

• Some knowledge of HR theories and best practices in recruitment and staff development.
• Basic accounting knowledge; capability of understanding budgets.
• Proficiency with Microsoft Office.
• Knowledge/proficiency with common social media platforms and marketing practices.
• Proficiency with Adobe design software (Indesign, Illustrator, Photoshop, Dreamweaver).
• Web design, web coding, and/or general web development.
• Photography and videography recording and editing experience. 

Professional Competencies

Creativity, adaptability, analytical & critical thinking, initiative & motivation, planning & project management, decision making & judgment, business acumen, customer service, teamwork, diversity awareness, interpersonal relationships, communication, integrity, leadership, long-term focus, organizational learning & change management.

Work Environment

• Office environment/fitness center environment
• Non-smoking environment
• Moderate to loud noise at times
• Occasional evening or weekend work                            

Physical Demands

• Sitting at desk or table for at least 70% of the work day 
• Walking or working with facilities 30% of the work day 
• Repetitive wrist, hand, or finger movement (while operating computer equipment) 
• Occasional bending, stooping 
• Eye-hand coordination (keyboard typing) 
• Hearing and talking 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.