PT Operations Staff

All Joan Perry Brock Center staff are employees of Centers LLC, which manages the facility, events, and services for Longwood University. CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS Team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. 

Operations staff is responsible for working under the instructions of the Operations Manager. Operations staff will support all daily tasks and activities such as parking, facilities, production, athletics, team store, event services, security and more.  

• Ensure all set up requirements are met per event 
• Perform seating, facilities, and event checklists inspections
• Manage assigned parking areas on game day
• Support Athletics Game Day Staff and Production
• Report issues to supervisors and management as they arise 
• Be attentive to all surrounding areas and report any inconsistencies
• Assist all departments as assigned as it pertains to Joan Perry Brock Center (JPB)
• Attend all staff meetings, monthly meetings and communicate as needed through emails, group messaging, telephone, and email
• Assist in set up and break down duties as assigned 
• Follow and adhere to all JPB procedures and guidelines
• Other duties as required

Required Skills/Abilities:

• Customer service experience
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Basic knowledge of computer skills with the ability to learn new software
• Ability and willingness to enforce policies 
• Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

Work Environment

• Office and events environment
• Non-smoking environment
• Moderate to loud noise
• Maintain flexible hours for events that occur on weekends and evenings 

Physical Demands

• Must be able to remain in a stationary position 70% of the work day
• Walking or working events
• Must be able to traverse throughout the center.
• Must be able to lift, move and set up items weighing as much as 50 lbs.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.