PT Facility Manager

Location US-IL-Palatine
Job ID
# Positions
Salary Min
USD $14.00/Yr.
Salary Max
USD $15.00/Yr.


CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, CENTERS remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. CENTERS is currently operating university campus recreation centers at ten site locations within the United States.


The Health and Recreation Center (Building M) is a 135,000 square foot state-of-the-art facility located on the campus of Harper College in Palatine, Illinois and is currently under CENTERS management. The Health and Recreation Center offers a four court fieldhouse, suspended jogging track, aquatics center, fitness studios, cardio/strength areas and numerous programs, services, intramural sport activities and special events.


Essential Responsibilities


Specific Responsibilities 


Oversee the operation of the Health and Recreation Center, including but not limited to, staff supervision, risk management, customer service, emergency response, cash handling, membership sales and program knowledge.


  • Responsible for the supervision and management of the facility and building operations
  • Continually monitor all facility activity and program areas
  • Assist and conduct facility tours to members, guests, and prospective members
  • Be fully knowledgeable on the building partners, programs, and services held and offered in Building M
  • Ensure proper identificiation is being used to access the facility and resolve any patron eligibility issues
  • Assist with processing all aspects of facility memberships, locker rentals, programs and services in CSI computer management software
  • Ensure that up-to-date and accurate information is being provided to members and guests
  • Oversee and lead up tp 10 student staff members while on shift
  • Assist in the evaluation and promotion of student staff
  • Assist in delegating and managing part-time staff as it relates to daily operations, performance, corrective measures and mentorship.
  • Consistently enforce all facility policies and procedures
  • Ensure a high level of facility cleanliness and coordinate cleaning tasks with custodial staff
  • Inspect and ensure facilities are free of risk and safe for use, before, during and after each shift
  • Ensure the cash handling practices are accurate and handled with care
  • Assist in troubleshooting CSI/membership issues as they arise and report issues to necessary FT staff
  • Address and troubleshoot patron issues or complaints
  • Ensure required documentation is complete and accurate, and daily communications are recorded in central log
  • Coordinate and communicate with Campus Facilities, Campus Police, Athletics, Academics, Custodial Staff, Building M Partners as needed
  • Setup for rentals and special events and manage events/rentals that occur during shift
  • Respond to any medical or non-medical incidents/accidents, follow the emergency action plan and complete required documentation
  • Represent the Harper College, CENTERS, Department of Campus Recreation in a professional manner at all times
  • Must attend all required staff trainings and meetings
  • Other duties as assigned


Minimum Requirements:


  • Maintain current CPR/AED & first aid certification (certification provided by HRC)
  • Ability to multi-task and work in a fast-paced environment and handle several tasks at once with frequent interruptions
  • Strong interpersonal communication, decision making and conflict resolution skills
  • Comfortable responding to emergencies & leading risk management plan
  • Ability to work independently and in a team environment
  • Exceptional customer service skills

Human Relations

  • Integrity, Adaptability, critical thinking, customer service, initiative, decision making, teamwork, communication, diversity awareness
  • Troubleshooting, conflict resolution, giving information/instructions
  • Internal contacts include staff at all levels. External contacts include external customers. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions.


Preferred Skills:

  • Experience in a managerial/leadership position
  • Experience in fitness/recreation setting

Work Environment and Physical Demands

Work Environment

  • Moderate to loud noise


Physical Demands

  • Assisting in event setups and requiring lifting exceeding 30lbs
  • Several hours on feet/walking around, standing for long periods of time

  • Bending, stooping


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