• Graduate Supervisor – Facility Operations

    Location US-OH-Cleveland
    Job ID
    2019-2261
    # Positions
    1
    Category
    Graduate Assistants
    Salary Max
    USD $12.00/Hr.
  • Overview

    CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, CENTERS remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. CENTERS is currently operating university campus recreation centers at ten site locations within the United States.

    Responsibilities

    Core Responsibilities:

    • Assist the Assistant Director - Facility Operations with the oversight, training and supervision of staff hiring, scheduling, supervision and completion of bi-weekly payroll and monthly report.
    • Conduct part-time staff meetings with Assistant Director – Facility Operations and Coordinator – Facility Operations.
    • Create, develop and enforce administrative policies and procedures as it relates to Facility Operations.
    • Responsible for the operation and management of the customer service desk.
    • Provide leadership in a supervisory role by hiring, training, scheduling, developing, and evaluating the undergraduate facility operations staff. 
    • Organize and implement strategies to manage CSI Software to ease overall customer service operation.
    • Purchase and inventory all products for distribution through equipment issue.
    • Assists with updating payroll for part-time staff members.
    • Attend all staff and committee meetings as assigned.
    • Evening/Weekend work as required.
       

    Site Specific Responsibilities: 

    • Attend staff meetings and trainings hosted by the Campus Recreation Services department.
    • Serve as an active member of the Risk Management and Special Events Committees
    • Program and plan one special event each academic year
    • Serve on Risk Management Sub Committee as assigned
    • Lead American Red Cross CPR/AED/First Aid professional rescuer certification courses.
    • Serve on Risk Management Sub Committee as assigned.
    • Other duties as required.

    Qualifications

    Minimum Requirements:

    • Bachelor’s degree in Sports Administration, Exercise Science or Higher Education or closely related field.
    • Acceptance into the College of Graduate Studies at Cleveland State University.
    • Current certification in CPR/AED/First Aid Professional Rescuer or ability to obtain prior to the start of employment.
    • One year of undergraduate experience in campus recreation and knowledge of basic practices in recreational sports.
    • Leadership and supervisory abilities of undergraduate students and interns.
    • Ability to work independently and as a part of a professional team that collaborates effectively with colleagues.
    • Ability to thrive in an environment that values entrepreneurial spirit, high expectations, accountability, and balanced lifestyles. 

    Preferred Requirements:

    • One year of undergraduate experience in campus recreation
    • Knowledge of basic practices in recreational sports 
    • Leadership and supervisory abilities of undergraduate students and interns

    Education and Other Benefits of Employment:

    • Customer service and professional development in working with students, departments and community employers.
    • Opportunity to work with multiple databases and gain skills in a variety of mediums.
    • Increased knowledge in campus programs and services.
    • Opportunity for advancement.
    • Part time employees may be eligible to enroll in our CENTERS 401k plan and receive 3% employer contribution. 

    Technical Competencies:

    • Some knowledge of HR theories and best practices in recruitment and staff development.
    • Basic accounting knowledge; capability of understanding budgets.
    • Proficiency with Microsoft Office. 

    Professional Competencies:

    Adaptability, analytical & critical thinking, initiative & motivation, planning & project management, decision making & judgment, business acumen, customer service, teamwork, diversity awareness, interpersonal relationships, communication, integrity, leadership, long-term focus, organizational learning & change management.
     

    Human Relations:

    Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions.

    Work Environment and Physical Demands

    Work Environment:

    • Office environment/pool environment/fitness facility environment
    • Non-smoking environment
    • Moderate to loud noise
    • Occasional local, regional and national travel
    • Occasional evening or weekend work 

    Physical Demands:

    • Sitting at desk or table for at least 70% of the work day
    • Walking or working with facilities 30% of the work day
    • Repetitive wrist, hand, or finger movement (while operating computer equipment)
    • Occasional bending, stooping
    • Eye-hand coordination (keyboard typing)
    • Hearing and talking
       

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