• PT Member Services

    Location US-AL-Jacksonville
    Job ID
    2018-2181
    # Positions
    10
    Category
    Administrative/Clerical
  • Overview

    CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at ten universities within the United States.

    Responsibilities

    Job Function: 

    This position is responsible for operating the Member Services Desk including the Pro Shop within the Recreation Center. Membership Specialists handle a high volume of a variety of requests and are expected to be an information resource to all patrons regarding facilities, programs and services.

     

    Job Responsibilities:

     

    Customer Experience

    • Produce high levels of customer experience to all members and guests regarding memberships, facility operations, programs, classes, rules and regulations.
    • Respond to customer phone calls and in-person questions regarding the Recreation Center.
    • Greet members and guests in a cheerful and welcoming manner to create and maintain an atmosphere that cultivates long-term participation.
    • Provide educational and entertaining tours to inquiring members and guests, highlighting the facility’s features and offered programs.

    Sales

    • Perform financial transactions for the selling of memberships, guest passes, lockers rentals, programs, services, pro shop merchandise and facility rentals.
    • Accurately complete and process all necessary paperwork for memberships, guest passes, facility rentals and programs.
    • Manage inventory and maintain merchandise to ensure quality, safety and security within the pro shop.
    • Understand and be able to suggestive sell features and options of all membership types, programs and services.
    • Create, run and review all cash drawer reports at the end of each shift.
    • Prepare shift cash drawer report at the beginning and end of each day.

    Recreation

    • Enforce University Recreation policies and procedures to promote participant safety and satisfaction.
    • Respond to all emergency situations and adhere to established protocol including pre and post incident procedures.
    • Assist with locker clean out on a semesterly basis, including cleaning, processing content, resetting combinations, and reporting maintenance issues.
    • Troubleshoot facility access issues by verifying member access and appropriate member status.

    Qualifications

    Job Expectations:

    • Currently enrolled as a student of Jacksonville State University.
    • Current certification in CPR/AED for the Professional Rescuer or ability to complete training within 2-4 weeks after hiring date.
    • Prior experience as a (customer experience ambassador) for at least a semester.
    • Maintain a cumulative GPA of 3.0.
    • Utilize SubItUp to communicate work availability to supervisors and co-workers.
    • Ability to handle several tasks at once with frequent interruptions.
    • Attend all position specific trainings and meetings throughout each semester.
    • Demonstrate ability to work with staff, members and guests.
    • Ability to follow directions in the moment and with a smile.
    • Maintain professionalism and discretion when dealing with departmental information.
    • Ability to work throughout all hours of facility operation including nights and weekends.
    • Arrive promptly for shifts and presenting a professional appearance.

    Competencies:

     

    Technical Competencies

    • Basic computer competency.

    Human Relations:

    • Interaction with patrons, faculty, staff.

    Work Environment and Physical Demands

    Work Environment and Physical Demands:

     

    Work Environment

    • Office environment/fitness center environment.
    • Moderate to loud noise.

    Physical Demands

    • Standing or walking for at least 50% of the work day.
    • Occasional bending, stooping.

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