• Assistant Director - Membership & Outreach

    Location US-IL-Chicago
    Job ID
    2018-2167
    # Positions
    1
    Category
    Assistant Directors
  • Overview

    CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at ten universities within the United States.

     

    The Assistant Director of Membership & Outreach is responsible for the daily operation of membership services (for students, faculty/staff, alumni, and community) and the coordination of campus and community outreach efforts. The assistant director hires, trains, and supervises the student membership staff, with an emphasis on providing exceptional customer service and serving as ambassadors for department programs and services. This position is responsible for generating significant revenues, and reporting and projecting revenue generation. Membership responsibilities are shared with an office manager; both positions report to an associate director.

     

    Previous membership experience is helpful, but not required. The successful candidate will have demonstrated excellence in written and oral communication, organization skills, analytics, and innovation.

     

    Formal review of applications will begin on July 26 and will continue until the position is filled.

    Responsibilities

    Core Responsibilities:

     

    Membership  

    • Coordinate membership sales, billings, and lockers, including accounts receivables.
    • Develop new member initiatives to increase revenue.
    • Monitor the operation of the Membership Services area.
    • Recruit, train, schedule and supervise Membership Services student staff.
    • Recommend and monitor the membership and locker rental budget.
    • Establish and track financial targets; set fees and charges.
    • Engage with new members; send welcome emails, hold open houses and follow up with any questions or concerns.

    Administrative Responsibilities

     

    Administrative

    • Prepare monthly, quarterly and annual membership reports.
    • Educate members on mandatory Payment Card Industry standards.
    • Oversees membership and locker point of sale portions of Spectrum software.
    • Monitor and approve student payroll.
    • Ensure the Department is following Payment Card Industry standards and compliance.
    • Administer and analyze the annual member and student user satisfaction survey.
    • Coordinates the student download for facility access into Spectrum software.
    • Manages, with facility staff, upkeep of rental lockers.

    Site Specific Responsibilities:

     

    Campus and Community Outreach

    • Initiate and lead Campus Recreation involvement at campus orientations, information fairs, and other campus events.
    • Monitor student facility usage; work with staff on means to increase student usage and awareness of department programs and services.
    • Develop and maintain relationships with staff from the First Year Programs, Alumni Association, and Residential Education.
    • Seek avenues for increasing visibility for Campus Recreation within the DePaul and Lincoln Park community.

    Other

    • Assist in facility and office management.
    • Attend office, staff, and departmental meetings on a weekly, monthly and yearly assignment.
    • Actively participate in professional development programs.

    Qualifications

    Minimum Requirements

    • Bachelor’s degree required; Master’s degree strongly preferred.
    • Two to three years practical work experience in membership services preferred.
    • Excellent written and oral communication skills.
    • Ability to understand and evaluate membership management database; familiarity with Spectrum membership software preferred.
    • Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyles.
    • Organized, detailed, creative, assertive, adaptable, entrepreneurial spirit.
    • Ability to work both independently as well as with a team.

    Competencies:

    Technical Competencies

    • Some knowledge of HR theories and best practices in recruitment and staff development.
    • Basic accounting knowledge; capability of understanding budgets.
    • Proficiency with Microsoft Office. 

    Professional Competencies

    • Adaptability, analytical & critical thinking, initiative & motivation, planning & project management, decision making & judgment, business acumen, customer service, teamwork, diversity awareness, interpersonal relationships, communication, integrity, leadership, long-term focus, organizational learning & change management.

    Human Relations:

    Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions.

    Work Environment and Physical Demands

    Work Environment and Physical Demands:

     

    Work Environment

    • Office environment
    • Non-smoking environment 
    • Moderate to loud noise
    • Local, regional and national travel for conferences, as required
    • Evening or weekend work, as required                 

    Physical Demands

    • Sitting at desk or table
    • Repetitive wrist, hand, or finger movement (while operating computer equipment)
    • Occasional bending, stooping
    • Eye-hand coordination (keyboard typing)
    • Hearing and talking

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