• PT Customer Service

    Location US-IL-Palos Hills
    Job ID
    2018-2162
    # Positions
    3
    Category
    Attendants
  • Overview

    CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at eight universities within the United States.

     

     

    Responsibilities

    Responsibilities:

    • Greet all members and guests who enter the facility
    • Ensure the proper identification is being used to access the facility
    • Enter student information in our system (email, phone, birthday, etc.)
    • Take pictures and have each new student/member sign a waiver to access the facility
    • File all waivers at the end of the shift
    • Relay all messages to members if there is a pop-up for them
    • Document any blackboard red lights on the red light list
    • Answer any questions that members may have about our facility, memberships and programs
    • Answer phones
    • Troubleshoot any issues or problems that may occur during your shift
    • Get correct and valid contact information from our patrons
    • Assist with selling of guest passes and fitness passes
    • Knowledge of all of our programs and memberships
    • Ability to multi-task and work in a fast paced environment
    • Assist with daily projects that the staff may assign
    • Provide the best customer service possible to all patrons and employees
    • Ensure cleanliness of the front lobby, interlink and main customer service desk
    • Make copies of appropriate forms needed at the customer service desk
    • Answer phones and take descriptive messages for professional staff members
    • Give outstanding tours and have knowledge of our facility
    • Represent the Department of Campus Recreation Services in a positive light at all times

    Qualifications

    Minimum Requirements:

    • Must be actively seeking a degree at the university
    • Basic knowledge of computer skills
    • Ability and willingness to enforce policies and handle conflict resolution
    • Customer service experience
    • Able to be flexible and work mornings and some weekends

    Work Environment and Physical Demands

    Work Environment & Physical Demand:

     

    Work Environment

    • Office environment/fitness center environment
    • Moderate to loud noise                          

     Physical Demand

    • Standing or walking
    • Repetitive wrist, hand, or finger movement (while operating computer equipment)
    • Occasional bending, stooping
    • Eye-hand coordination (keyboard typing)
    • Hearing and talking

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