• PT Member Services

    Location US-IL-Palatine
    Job ID
    2018-2143
    # Positions
    8
    Category
    Administrative/Clerical
    Salary Min
    USD $9.00/Hr.
    Salary Max
    USD $10.00/Hr.
  • Overview

    CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at ten universities within the United States.

    The Health and Recreation Center at Harper College is a state-of-the-art facility in Palatine, Illinois, currently under CENTERS management. The newly renovated 135,000 square foot state of the art facility is slated to open in August 2018 and offers a four court fieldhouse, suspended jogging track, aquatics center, fitness studios, cardio/strength areas and numerous programs, services, intramural sport activities and special events.

     

    Responsibilities

    Primary Responsibilities

    • Process all aspects of memberships, guest passes, locker rentals, programs and services
    • Handle cash, credit cards, cash drawer and reconciliation processes
    • Give tours and provide members and guests with accurate facility, programs and membership information
    • Follow all membership, program and guest pass registration / database procedures
    • Provide best customer service practices to all members and guests
    • Address and solve eligibility issues for prospective members and members
    • Answer phones in a professional manner and take accurate messages
    • Ensure cleanliness of the front desk and the entrance lobby
    • Troubleshoot any issues or problems that may occur
    • Respond to any incidents / accidents and follow the emergency action plan
    • Represent the Department of Campus Recreation in a positive light at all times
    • Attend all staff trainings and meetings
    • Other duties as assigned

    Qualifications

    Minimum Qualifications

    • Maintain current CPR / AED and first aid certification (certification provided by HRC)
    • Strong customer service skills
    • Ability and willingness and ability to enforce policies and resolve conflicts
    • Strong computer skills – database management skills a plus
    • Ability to multi-task and work in a fast paced environment
    • Able to be flexible and work evenings, mornings and some weekends

    Preferred Skills

    • Cash handling experience.
    • Customer service/retail experience.
    • Advanced computer skills.

    Work Environment and Physical Demands

    Work Environment

    • Front desk / fitness center environment.
    • Moderate to loud noise.

    Physical Demands

    • Standing or walking for at least 90% of the work day.
    • Occasional bending, stooping.

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