• Graduate Supervisor - Marketing

    Location US-OH-Cleveland
    Job ID
    # Positions
    Graduate Assistants
  • Overview

    About CENTERS, LLC @ Cleveland State University

    Cleveland State University opened the 120,000 square foot state-of-the-art Student Recreation Center in August 2006. Cleveland State University is selected as one of America’s Best Colleges by US News & World Report by providing a comprehensive metropolitan university committed to a high-quality education to students with diverse backgrounds, experiences, interests and needs. Enrolling 17,000 students and located in downtown Cleveland, Ohio, the University offers 8 colleges with degrees in 200 undergraduate and graduate programs. Cleveland State University boasts an NCAA Division I athletics program and offers 200+ student clubs and organizations. With more than $500 million in new construction and building renovations there are 1,250 students living on-campus and 1,000 additional students living in the immediate area. Additionally, there are approximately 2,500 full and part-time faculty and staff employed by the University.


    Founded in 1998, CENTERS is the first company in the United States organized solely for the purpose of providing management services for university recreation, fitness and wellness facilities.  Our focus is on student life, educational outcomes, marketing responsiveness, mission sensitivity and cost effectiveness.  CENTERS currently provide management services to the following institutions: Cleveland State University, DePaul University, Marshall University, University of Alabama at Birmingham, University of Missouri–St. Louis, University of New Haven, Jacksonville State University, Harper College and Moraine Valley Community College.


    About Graduate Supervisors

    A Graduate Supervisor at Cleveland State University will gain the essential work and educational experience needed to obtain full-time employment in the sport management or exercise science field, particularly in campus recreation.  A Graduate Supervisor is required to work 20 hours per week in their supervisory role and up to 8 paid hours per week in various capacities throughout the recreation center (i.e. facility supervisor, intramural supervisor, membership representative, fitness instructor, personal trainer, etc.).  While recreation services cannot provide tuition remission to a Graduate Supervisor your annual earnings will help offset the cost of tuition. Graduate Supervisors must be accepted into a College of Graduate Studies at Cleveland State University- and maintain good academic standing while in the Graduate Supervisor role.


    Position Description:

    Under the direction of the Assistant Director of Marketing and Advertising, the Graduate Supervisor of Marketing will play an integral role in the strategic development and execution of broad-reaching marketing efforts, building brand awareness, and cultivating a strong online presence. This dynamic and versatile candidate will also have responsibilities for helping oversee day-to-day marketing operations, including assisting with staff management, campaign planning, project management, and general oversight of marketing operations. Ultimately, the best candidate is a creative and strategic thinker with strong leadership and project management skills, and a very good understanding of integrated marketing and current digital marketing best practices and trends.


    Marketing and design, by nature, are collaborative, creative and constructive environments. Therefore, the ideal candidate will have excellent communication and teamwork skills, a patient understanding and approach to his/her work, a knack for efficient and diverse multi-tasking, a strong ability to work with constructive criticism, and a self-driven ambition to track campaign stay on top of the latest trends and information to apply to his/her work.


    Core Responsibilities:

    • Assist with the oversight, training and supervision of staff hiring, scheduling, and supervision, including monitoring deadlines, providing guidance and direction to staff based in a solid understanding of the CSU Rec Center brand, and addressing disciplinary infractions in regards to area and departmental guidelines.
    • Take a leading role in cultivating our brand and online presence via strategic digital tactics that include, but are not limited to, search engine optimization (SEO) and marketing (SEM), social media marketing, and content marketing.
    • Provide guidance and expertise on the development of multi-platform marketing campaigns and strategies.
    • Assist with departmental advertising campaign planning and execution.
    • Assist with the annual budget to include preparation, forecasting, and monitoring of expenses and revenue as it relates to marketing and advertising.
    • Create, develop and enforce administrative policies and procedures as it relates to Marketing.
    • Help with coordinating and scheduling internal and external tabling opportunities.
    • Execution of marketing initiatives, advertising and outreach.
    • Project management and facilitation
    • Attend all staff and committee meetings as assigned.

    Administrative Responsibilities:

    • Collaborate with other Marketing staff, as well as other department staff, effectively to increase efficiencies.
    • Continual work to build understanding of the CSU Rec Center brand and uphold the standards and guidelines of our brand, as outlines in our style guide.
    • Demonstrate and utilize strong and professional communication skills, including email and in-person correspondences.

    Site Specific Responsibilities:

    • Actively work to exemplify and train staff on Marketing expectations and risk management.
    • Coordination and implementation (including distribution) of marketing materials within the Recreation Center, across the CSU campus, and also surrounding community area as needed.
    • Program/Plan at least one special event each academic year.
    • Serve on Risk Management and Special Event Sub-Committees as assigned.
    • Take an active role in facility initiative(s) outside of the Marketing department (risk management, student development, etc.)
    • Evening/weekend work responsibilities as needed.
    • Other duties as assigned pertaining to the functions of the Marketing department.


    Minimum Requirements:

    • Bachelor’s degree in Marketing, Advertising or closely related field.
    • Bachelor’s degree in recreation, sport management or related field.
    • Valid driver’s license and a clean driving record
    • Accepted to the University’s Master’s program
    • Must maintain good academic standing within master’s program while working
    • Must be enrolled in a minimum of 8 credit hours per semester 
    • Demonstrated outdoor skills in rock climbing, hiking and backpacking, kayaking and canoeing, and facilitating teambuilding initiatives.
    • Demonstrated experience in developing and implementing policies and procedures.
    • Fiscal integrity.
    • Human resource management abilities.
    • Leadership and supervisory abilities.
    • Ability to work as part of a professional team that collaborates effectively with colleagues.
    • Entrepreneurial spirit and enthusiasm.
    • Analytical skills to: identify problems, assess alternatives, render consistent, logical decisions
    • Knowledge of standard practices in recreational sports
    • Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyles.

    Technical Competencies:

    • Microsoft Office suite
    • Marketing principles and analysis
    • Digital marketing tactics, strategies and platforms, including SEO, SEM, and social media advertising
    • Content marketing and development.
    • Digital analytics and metrics

    Professional Competencies:

    • Adaptability, analytical & critical thinking, initiative & motivation, planning & project management, decision making & judgment, business acumen, customer service, teamwork, diversity awareness, interpersonal relationships, communication, integrity, leadership, long-term focus, organizational learning & change management.

    Human Relations:

    • Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions. 

    Work Environment and Physical Demands

    Work Environment:

    • Office environment/ pool environment
    • Non-smoking environment
    • Moderate to loud noise
    • Occasional local, regional and national travel
    • Occasional evening or weekend work

    Physical Demands:

    • Sitting at desk or table for at least 70% of the work day
    • Walking or working with facilities 30% of the work day
    • Repetitive wrist, hand, or finger movement (while operating computer equipment)
    • Occasional bending, stooping
    • Eye-hand coordination (keyboard typing)
    • Hearing and talking

    Hiring Manager:

    Matt Schmiedl

    Assistant Director, Marketing & Advertising

    CENTERS @ Cleveland State University

    (216) 802.3251



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