Coordinator - Membership & Guest Services

Location US-AL-Jacksonville
Job ID
2018-2103
# Positions
1
Category
Coordinators

Overview

CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at ten universities/colleges within the United States.

 

The Coordinator of Guest Services and Reservations is responsible for all guest service operations. The Coordinator will be responsible for overseeing the membership operations including customer service, and recruitment and retention of members. The Coordinator is responsible for conducting focus groups, setting price points, and developing a comprehensive membership plan. In addition to membership operations, the Coordinator is also responsible for reservations of our current building, Stephenson Hall, and University Recreation supervised field spaces, as well as reservations for the new Student Fitness and Wellness Center opening in 2019.

Responsibilities

Core Responsibilities:

  • Implement a comprehensive recruitment and retention program for members of University Recreation.
  • Oversee all part-time membership and customer service student staff
  • Oversee front desk operation including membership sales, customer service, and ProShop operations
  • Oversee Graduate Assistant of Operations
  • Attendant tabling events to promote University Recreation to the University community
  • Schedule and reserve all University Recreation spaces 
  • Develop department wide customer service training and protocol
  • Conduct payroll for Operations staff

Administrative Responsibilities:

  • Assist in implementing a comprehensive cash management plan; ensure staff compliance with all required certifications; HIPAA and FERPA laws
  • Responsible to produce monthly, quarterly, and annual reports for supervised area
  • Utilize Spectrum software to sell programs and services, track and maintain membership records, and compile accurate data

Other Responsibilities:

  • Answer member questions regarding facility, memberships, and programs
  • Trouble shoot any issues for members and guests
  • Assist with selling all memberships and program offerings
  • Other duties as required

Qualifications

Minimum Requirements:

  • Bachelor’s degree required; Master’s preferred
  • Must have one year of professional experience within a campus recreation, customer service, or membership setting or two years as a graduate assistant in a similar setting
  • Fiscal accountability and integrity, demonstrated experience in processing payroll, reconciling cash and credit card sales, and developing internal controls
  • Demonstrated experience in developing and implementing policies and procedures
  • Human resource management abilities
  • Leadership and supervisory abilities; strong communication and presentation skills
  • Ability to work as part of a professional team that collaborates effectively with colleagues.
  • Entrepreneurial spirit and enthusiasm
  • Analytical skills to: identify problems, assess alternatives, render consistent, logical decisions
  • Knowledge of standard practices in recreational sports
  • Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyles

Preferred Requirements:

  • Master’s degree in recreation, sports management, higher education, or related field
  • AED/CPR Professional Rescuer Instructor Certified (or willing to obtain)
  • Experience overseeing part-time staff within membership or operations

Competencies:

 

Technical Competencies

  • Some knowledge of HR theories and best practices in recruitment and staff development
  • Basic accounting knowledge; capability of understanding budgets
  • Proficiency with Microsoft Office suite
  • Knowledge of Spectrum software 

Professional Competencies

  • Adaptability, analytical and critical thinking, initiative, motivation, planning and project management, decision making and judgment, business acumen, customer service, teamwork, diversity awareness, interpersonal relationships, communication, integrity, leadership, long-term focus, organizational learning and change management

Human Relations:
Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions

Work Environment and Physical Demands

Work Environment and Physical Demands:

 

Work Environment 

  • Office environment/fitness center environment  
  • Non-smoking environment  
  • Moderate to loud noise 
  • Evening/Weekend work responsibility as required
  • Work within a non-smoking environment

Physical Demands 

  • Sitting at desk or table for at least 60% of the work day
  • Standing or walking for at least 40% of the work day 
  • Repetitive wrist, hand, or finger movement (while operating computer equipment) 
  • Occasional bending, stooping 
  • Eye-hand coordination (keyboard typing) 
  • Hearing and talking 

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