• Graduate Supervisor – Member & Guest Services

    Location US-OH-Cleveland
    Job ID
    2018-2087
    # Positions
    1
    Category
    Graduate Assistants
    Salary Min
    USD $12.00/Hr.
    Salary Max
    USD $12.50/Hr.
  • Overview

    CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at ten universities/colleges within the United States.

     

    Under the direction of the Assistant Director - Member & Guest Services, the Graduate Supervisor of Member & Guest Services has the responsibility for the operation of the Customer Service Desk (20 hours) with the ability to work an additional 8 hours throughout the department.

    Responsibilities

    Primary Responsibilities:

    • Assist the Assistant Director - Member & Guest Services with the oversight, training, and supervision of staff hiring, scheduling, supervision
    • Conduct all part-time Customer Service Representative staff meetings with Assistant Director - Member & Guest Services
    • Create, develop, and enforce administrative policies and procedures as it relates to Member & Guest Services
    • Responsible for the operation of the customer service desk
    • Provide leadership in a supervisory role by hiring, training, staffing, developing, and evaluating the undergraduate membership and guest services staff 
    • Organize and implement strategies to manage CSI Software to ease overall customer service operation
    • Purchase and inventory all products for distribution through equipment issue 
    • Serve on risk management committee and special events committee
    • Assist with updating payroll for part-time staff members as well as the monthly report
    • Creates and manages part-time staff schedules for the Customer Service Representatives
    • Attend all staff and committee meetings as assigned

    Secondary Responsibilities:

    • Attend staff meetings and trainings hosted by the Campus Recreation Services department 
    • Become an American Red Cross instructor to teach both community and staff classes
    • Serve as an active member of the Risk Management, Special Events, and Student Risk Management Committees
    • Program/Plan one special event each academic year
    • Serve on Risk Management Sub Committee as assigned
    • Other duties as required

    Qualifications

    • Bachelor’s degree in Sports Administration, Exercise Science or Higher Education or closely related field
    • Acceptance into the College of Graduate Studies at Cleveland State University
    • Current certification in CPR/AED/First Aid or ability to obtain prior to the start of employment
    • One year of undergraduate experience in campus recreation and knowledge of basic practices in recreational sports
    • Leadership and supervisory abilities of undergraduate students and interns
    • Ability to work independently and as a part of a professional team that collaborates effectively with colleagues
    • Ability to thrive in an environment that values entrepreneurial spirit, high expectations, accountability, and balanced lifestyles

    Education and Other Benefits of Employment:

    • Customer service and professional development in working with students, departments and community employers
    • Opportunity to work with multiple databases and gain skills in a variety of mediums
    • Increased knowledge in campus programs and services
    • Opportunity for advancement
    • Part time employees may be eligible to enroll in our CENTERS 401k plan and receive 3% employer contribution

    Technical Competencies:

    • Some knowledge of HR theories and best practices in recruitment and staff development
    • Basic accounting knowledge; capability of understanding budgets
    • Proficiency with Microsoft Office

    Professional Competencies:

    • Adaptability, analytical & critical thinking, initiative & motivation, planning & project management, decision making & judgment, business acumen, customer service, teamwork, diversity awareness, interpersonal relationships, communication, integrity, leadership, long-term focus, organizational learning & change management

    Human Relations:

    • Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions

    Work Environment and Physical Demands

    Work Environment:

    • Office environment/ pool environment
    • Non-smoking environment
    • Moderate to loud noise
    • Occasional local, regional and national travel
    • Evening/Weekend work as required

    Physical Demands:

    • Sitting at desk or table for at least 70% of the work day
    • Walking or working with facilities 30% of the work day
    • Repetitive wrist, hand, or finger movement (while operating computer equipment)
    • Occasional bending, stooping
    • Eye-hand coordination (keyboard typing)
    • Hearing and talking

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