PT Facility Monitor

Location US-AL-Jacksonville
Job ID
2017-2027
# Positions
40
Category
Attendants

Overview

CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at eight universities within the United States.

 

Provide outstanding customer service to all members and guests. Responsible for answering telephones, allowing proper patrons to enter the facility, enforce policies, issue towels and equipment, and validate parking passes. Responsible for cleanliness of facility, enforcing policies and procedures throughout the facility, and assisting any customer service concerns.

Responsibilities

Essential Responsibilities:

  • Ensure cleanliness of entire facility
  • Assist patrons with concerns, questions and incidents/accidents
  • Assist the Facility Supervisor and Professional Staff with tasks as requested
  • Monitor and maintain trash throughout the facility
  • Enforce all policies and procedures listed in the Employee Handbook and Policies and Procedure Manual
  • Setup for rentals and special events as needed
  • Control access to the facility by swiping in current members, signing in visitors and ensuring guests have proper pass
  • Check out all fitness and sports equipment and ensure equipment items are sanitary and in working order
  • Monitor weight room ensuring all equipment is clean and weights are re-racked correctly
  • Monitor cardio area ensuring all equipment is clean and being used correctly
  • Monitor basketball courts ensuring policies and procedures are being followed
  • Understand and demonstrate competencies in department Emergency Action Plan
  • Monitor informal recreation to ensure safety of members
  • Ensure that facility space (mirrors, floors, windows, wall, etc.) are clean
  • Coordinate lost and found by logging items and moving to proper location
  • Attend all staff trainings and meetings
  • Communicate effectively with the Assistant Director of Operations, Guest Services and Aquatics
  • Other duties as assigned

Qualifications

Minimum Requirements:

  • Background check by JSU must be passed
  • Must obtain basic American Red Cross First aid, CPR, and AED certification prior to working. Certification may be obtained through JSU University Recreation or outside organization
  • Leadership and supervisory abilities
  • Ability to work independently
  • Knowledge of standard practices in recreational sports
  • Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyles

 

 Competencies:

 

  • Strong customer service skills
  • Willingness and ability to enforce policies and resolve conflicts
  • Ability to handle several tasks at once with frequent interruptions
  • Basic computer skills
  • Adaptability, analytical & critical thinking, initiative & motivation, planning & project management, decision-making & judgment, business acumen, customer service, teamwork, diversity awareness, interpersonal relationships, communication, integrity, leadership, long-term focus, organizational learning & change management

Work Environment and Physical Demands

Work Environment and Physical Demands:

 

Work Environment:

  • Office environment/fitness center environment
  • Moderate to loud noise

Physical Demands:

  • Standing or walking
  • Repetitive wrist, hand, or finger movement (while operating computer equipment)
  • Occasional bending, stooping
  • Eye-hand coordination (keyboard typing)
  • Hearing and talking

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